In order to be able to confirm and manage your booking, we process all your personal information relevant to the booking, including billing information for the services included in the booking.
In order to manage your Club membership, we process all your personal information relevant for this purpose, which consists of managing promotions and benefits included in the loyalty scheme and which will be applicable exclusively to bookings made through the official website https://www.reginahotel.com/ To qualify for these benefits, club members must be over 18 years of age. Three main reasons:
Consent for voluntary communications by the person concerned and to belong to Prize Club.
Con el fin de poder gestionar su pertenencia al Club, tratamos todos sus datos personales relacionados con esta finalidad y que consisten en la gestión de promociones y beneficios incluidos en el programa de fidelización y que serán aplicables exclusivamente a reservas realizadas a través de la página web oficial https://www.reginahotel.com/. Para poder beneficiarse de estos beneficios, los miembros del club deben ser mayores de 18 años.
; examples include:
If you wish to manage your cookies, follow the instructions of the “How to manage cookies” section in our
We use web beacons on our webpages and in our emails. When we send emails to newsletter subscribers, we can monitor behaviour such as who opened the emails and who clicked on the links. This enables us to measure the performance of our email campaigns and to improve our characteristics for specific segments of members.
Information on your reservations is collected through a secure payment portal by the company Mirai España, S.L. that sends us notification thereof through secure communication channels.
Legal bases for processing We only process personal information when we have the user’s consent or, in other words, when we have received explicit permission to process the personal information for a specific purpose. You have the right to withdraw this consent at any time. You may manage your preferences by contacting our privacy manager at email@example.com.
How we use your personal information We compile personal information for one main reason: To improve on and maintain performance: in order to provide you the best possible user experience, we must make sure that the way in which we are offering our products and services is working as it should be.
How long do we keep your personal information? A summary of how long we keep your personal data:
Data categoryExampleRetention periodRetention periodBilling information
ID, credit card number, postal address
5 years once you have enjoyed our services
Compliance with tax obligationsContractReservationsUntil necessary in order to provide the service contracted
Consent for voluntary communications by the affected party and belonging to the Prize Club.
It may sometimes be necessary to keep your personal information for longer periods of time in the event:
To keep your personal information secure We have the appropriate technical and organisational security measures to help to ensure that our users’ information is protected against unauthorised or accidental access, use, alteration or loss. Your rights In accordance with the data protection laws, you have rights associated with your personal data that we manage. These rights include:
You may exercise your rights by contacting our privacy manager at firstname.lastname@example.org